Delivery & Payment
All orders of Soltice vitality tablets are packed and dispatched from our United Kingdom fulfilment centre within one business day of order confirmation, using carriers that specialise in time-sensitive nutritional goods. Each shipment is handled to maintain product integrity from warehouse to doorstep across England, Scotland, Wales and Northern Ireland.
- Processing time
- Same day for orders before 12:30, next business day after that
- Delivery time
- 2-3 business days
- Delivery cost
- From £3.49, free above £45
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.49 |
| Evri Standard Parcel | 3-5 business days | £2.99 |
Timeframes run in business days from dispatch. Remote areas may add 1-2 days.
3. Order processing
Orders placed before 12:30 on a business day go out that same day. Later orders, weekends and holidays ship the next business day. A confirmation email with the order number follows right after you order.
Every bottle or blister strip of tablets is sealed with a tamper-evident security band at the point of manufacture and individually wrapped in moisture-resistant film before being placed inside a rigid, padded mailer box with corner reinforcement to prevent crushing. Outer parcels include thermal-stable void-fill to protect against temperature fluctuation during transit, and all packaging is discreet with no niche-descriptive printing on the exterior.
4. Tracking your parcel
Once your order leaves our fulfilment centre, an automated tracking number is generated and sent to you by email and SMS, allowing real-time monitoring of your parcel's progress until delivery confirmation.
5. Lost or delayed parcel
No movement on the tracking for 5 business days? Write to [email protected] with your order number. We trace it with the courier and either resend the order or refund it in full, your call, within 10 business days of the claim.
6. Damaged on arrival
If your parcel arrives with visible transit damage, photograph the outer packaging and the product seal before opening further, retain all original materials, and contact [email protected] within 48 hours of delivery with your order number and photographs attached. Our support team will arrange a replacement or refund once the claim is verified, at no cost to you.
7. Payment methods
We accept Cash on delivery, Bank transfer. We never request card or online-banking details by email or phone.
8. Delivery outside United Kingdom
We ship to a set list of countries. At checkout, before you pay, you see the cost and the timeframe for your destination. Any import duty, if one applies, is paid by the recipient.
9. Questions about this policy
Write to [email protected] or call +44 191 291 0973 during Mon-Fri 10:00-18:15, Sat 10:00-15:15, break 13:00-13:45. Every message gets a reply within one business day.
- Merchant
- Soltice Wellness Ltd.
- Registered address
- 78 Westgate Road, Newcastle upon Tyne, NE4 6AR, United Kingdom
- [email protected]
- Phone
- +44 191 291 0973
- Working hours
- Mon-Fri 10:00-18:15, Sat 10:00-15:15, break 13:00-13:45
- Registration
- Company No. 09442405