Returns & Refunds
Any item bought from Soltice can be returned within 30 days of delivery, no reason needed. Here we lay out the conditions, the steps, who covers the cost, and how fast the refund lands.
- Return window
- 30 days from delivery
- Return shipping
- We cover it for faulty or wrong items. You cover it if you simply change your mind.
- Refund time
- 3 to 10 business days from when we receive the item
- Refund method
- Back to the method you used to pay
1. Conditions
Returns are accepted within 30 days of delivery provided the tablet bottles or blister strips remain factory-sealed with the original tamper-evident band intact, the outer packaging is undamaged, and the item is returned in its original protective packaging with proof of purchase. Opened or unsealed products cannot be accepted back into inventory for biosafety reasons.
2. Steps to return an item
- Submit a return request to [email protected] with your order number and reason for return
- Receive an RMA return authorisation number and the designated return address from our support team
- Pack the item securely in its original protective packaging with all seals intact and include the RMA number on the parcel
- Receive your refund within 3-10 business days after the returned item passes our quality inspection
3. Who pays return shipping
If the item is faulty, damaged or simply wrong, we pay for the return: a prepaid label or a courier pickup. If you changed your mind, you pay the shipping back; nothing else is deducted.
4. Refund timing and method
Once the item passes inspection, the refund goes out within 3 business days. Orders paid cash on delivery are refunded by bank transfer to an account you name; orders paid by bank transfer go back to that same account. Your bank usually posts it in 1 to 5 business days.
5. What to expect, case by case
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We send the right item, and collect the wrong one. | None |
| Parcel lost | We resend the order or refund it fully once the courier confirms what happened. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | A full refund of what you paid for the item. | Return shipping only |
6. Exchanges
For a different size, variant or product, follow the return steps and place a new order. We refund the returned item as soon as it reaches us. If the exchange corrects our own mistake, the new order ships free.
7. Cancelling an order
Before dispatch, an order can be cancelled at no cost. Write to [email protected] with the order number. Once it has shipped, the return steps apply instead.
8. Questions about this policy
Write to [email protected] or call +44 191 291 0973 during Mon-Fri 10:00-18:15, Sat 10:00-15:15, break 13:00-13:45. Every message gets a reply within one business day.
- Merchant
- Soltice Wellness Ltd.
- Registered address
- 78 Westgate Road, Newcastle upon Tyne, NE4 6AR, United Kingdom
- [email protected]
- Phone
- +44 191 291 0973
- Working hours
- Mon-Fri 10:00-18:15, Sat 10:00-15:15, break 13:00-13:45
- Registration
- Company No. 09442405